The need-to-knows, the good-to-knows and the oh-I-didn't-knows
What if I fall in love with an item? Can I buy it?
You can! If you want to keep any items that you currently have at home, just log in to your Nuuly Account to purchase them so we know they're not making the return trip. Falling in love is the best and we wish you all the happiness in the world.
How do I buy it?
To purchase an item from your current Nuuly, go to My Nuuly, view your Rental History and select “Buy It” below the item and you will be charged the price shown on the Rental History page. Keep in mind that items purchased from your Nuuly are final sale and cannot be returned.
Can I purchase an item *after* I have returned it?
If you changed your mind about an item after sending it back, all you need to do add it to your next Nuuly to rent again. Once it’s rented, you’ll be able to purchase it from your Rental History.
Do you offer price adjustments or matching?
We don't. Our purchase prices are based on a number of factors, which may not align with the retail selling price of the item on other platforms or in stores. We therefore are unable to honor price adjustments or matching.
Can I pay for my item with a different credit card than the one I have on file for my subscription?
You can. Our system only allows for one credit card on file at a time. You'll need to change the credit card you have on file in your account, then make your purchase.
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