FAQs + Support

Nuuly Thrift is a community resale marketplace where anyone can buy and sell women’s, men’s and kids’ apparel, accessories and shoes. Nuuly Thrift isn’t just for URBN brands—anyone can resell products from anywhere—and earn Nuuly Cash while doing it.

You can shop for new, new-to-you, vintage and upcycled products all in one place with intuitive navigation, filtering and a curated Discover page. You can also sell. Nuuly Thrift is where your well-loved items find a new home, your side business becomes your main gig or that curiosity becomes a passion. This is where you can list hundreds of items, let your personal style shine through your Shop and make some $$.

We’re here for anyone who loves fashion and is exploring how to wear, buy and sell it in ways that are gentler on the planet—and their bank account. Our creative, inclusive community helps you explore a more circular, sustainable relationship with fashion in the way—and at the pace—that feels right for you.

Nuuly Rent is our subscription clothing rental service. For $88 a month, you can rent any six items you choose from 100s of brands, including selections from our own Anthropologie, Free People and Urban Outfitters family. We've curated 1000s of styles for you to layer into your life from party dresses to premium denim and one-of-a-kind vintage finds.

Your profile info, username and login information are all shared between Nuuly Rent and Nuuly Thrift. The phone number you use to log in to Nuuly Rent will also be the phone number you use to log into Nuuly Thrift. Your Nuuly Rent username is also your Nuuly Thrift username. If you change one, it will change the other.

Once you create a Nuuly Thrift account, you can sign in at any time using your phone number. Why your phone number? Using a verified phone number for log-in helps us ensure the only person able to log into your account is you. Your security and safety are very important to us, so we’ve created a unique log-in for our customers. Plus, no passwords to remember.

You can sign out at any point by tapping the gear in the upper right corner of your shop profile and selecting "Sign Out" at the bottom.

Already have a Nuuly Rent account? Then signing into Nuuly Thrift is even easier. Once you download the app, select "Sign In" rather than "Join Now" and use the same phone number associated with your Nuuly Rent account to sign in. Your username is public and shared between Nuuly Thrift and Nuuly Rent—if you change one, it will change the other.

You can change your username, profile photo and bio by tapping the pencil or "+" next to your profile photo on your shop profile OR by tapping the gear in the upper right corner of your shop profile and selecting "Edit Profile". Tap into any of the fields and edit away. Just remember—your username is public and shared between Nuuly Thrift and Nuuly Rent. If you change one, it will change the other.

On your Shop Profile page, you'll see your public username, star rating and bio. Underneath that live Listings, Orders and Wallet—where you can manage your active + sold listings, orders placed or that you've placed and your earnings. Your Shop Profile also has a public grid, which has two different tabs: Shop and Likes. Shop is where buyers will come to shop your active listings and see what you've already sold. Likes is where your liked items live. You can choose to make those public or private in the Edit Profile section of your settings.

Access your Settings by tapping the gear in the upper right corner of your Shop Profile. Here you can manage your account:

Edit Profile—Update your public username, profile photo, bio and Likes preference.

Address Book—Add or edit shipping addresses for item purchases.

Account Info—Edit your name, email address and your seller info—your legal first and last name, city you live in and your business name if applicable.

Notifications—Manage your Nuuly communication preferences.

Pro Tips for Sellers—Access helpful info around curating your Shop Profile, creating an effective listing and taking the best photos.

FAQs—Get the answers you need ASAP.

Legal + Privacy—See our latest Terms + Conditions.

Sign Out—(When you come back to the app, you'll be prompted to sign in with your phone number again.)

Nuuly Cash is a way to make your earnings on Nuuly Thrift worth 10% more at Nuuly Thrift, Anthropologie, Free People, Urban Outfitters, BHLDN or Terrain—online or in stores.

When you sell an item on Nuuly Thrift, you have two options: transfer that money directly into your bank account or convert it to Nuuly Cash. When you convert it to Nuuly Cash, you increase the value of your dollars by 10% when you spend them back at Nuuly Thrift or Anthropologie, Free People, Urban Outfitters, BHDLN or Terrain—online or in stores. Earned $100 by selling a dress on Nuuly Thrift? That becomes $110 in Nuuly Cash, which you can use to buy something else on Nuuly Thrift and the URBN family of brands.

It's easy to transfer. Just tap Transfer in your Wallet, choose Nuuly Cash and we'll instantly add the extra 10% to your earnings. Redeem it in store or online by tapping View + Scan on your Nuuly Cash card for a scannable QR code or card number to enter at checkout.

Once you've earned $$ by selling on Nuuly Thrift, your earnings live in your Wallet. Don't let them sit there—transfer them to Nuuly Cash for the added bonus of +10% of your earnings.

Here's how: tap Transfer under your available earnings balance, edit the amount you'd like to transfer, select Nuuly Cash from the payout methods and tap Next. You'll slide to confirm that the amount you'd like to transfer is correct and cha-ching! You just gave yourself an extra 10% of your earnings to be used online or in stores at Nuuly Thrift or Anthropologie, Free People, Urban Outfitters, BHLDN or Terrain.

Once you've transferred your earnings from your Wallet to Nuuly Cash, you can't transfer that money back to your Wallet. It's now only available for you to use online or in stores at Nuuly Thrift or Anthropologie, Free People, Urban Outfitters, BHLDN or Terrain.

In the future, make sure you're selecting the appropriate payout method when transferring or add a new one by tapping Add New.

Here's how your personal information and your money are protected on Nuuly Thrift through every step of the buying process:

-Registering with a verified phone number ensures that the only person logging into your account is you. It also means you're only interacting with other buyers and sellers that hold verified phone numbers.

-All payments are processed directly through Nuuly Thrift via our secure third-party financial provider, not an individual seller.

-Listings are continually monitored for inappropriate content, which is flagged prior to or removed after posting.

-Messages between buyers and sellers are continually monitored for harassment, and users are blocked if they violate our messaging guidelines.

-Your personal information—first name, email address and phone number—is not sold to third parties.

Here's how you and your personal information are protected on Nuuly Thrift through every step of the selling process:

-All Nuuly Thrift buyers are registered users with verified phone numbers, addresses and credit cards.

-Buyers transact directly through Nuuly Thrift via our secure third-party financial provider, which means you will get paid for your sales.

-All payouts and transfers are verified via Nuuly and our third-party financial provider, not each individual buyer.

-Messages between buyers and sellers are continually monitored for harassment, and users are blocked if they violate our messaging guidelines.

-Your personal information—first name, email address and phone number—is not sold to third parties.

Here are some ways you can keep yourself and your personal information safe and secure on the platform:

-Report inappropriate listings by tapping the ellipses in the upper right corner.

-Contact Customer Support regarding messaging harassment through the Contact Us button in your Settings.

-Don't take purchases off the platform—because we can't monitor these transactions, we can't guarantee their security.

-Keep your communications on the platform in Messages.

-As a buyer, report valid item or delivery issues directly to us on the Order Details page, not to the seller.