FAQs
Buying
How does shipping work on Nuuly Thrift?
Buyers pay a flat fee of $6.99 for USPS Priority Mail on single or multi-item purchases from the same seller. Once you've placed an order, you can expect most sellers to prep and mail it within 1-3 days. From there, USPS Priority Mail generally takes about 5 business days to deliver.
Can sellers ship internationally, to APO/FPO or PO Boxes?
Sellers cannot ship internationally at this time, only to customers within the United States. Sellers can ship to APO/FPO addresses, PO boxes and Puerto Rico.
Can I get free shipping?
As of right now, Nuuly Thrift sellers are not able to offer free shipping. Shipping from any seller is always a flat fee of $6.99 for USPS Priority Mail.
How do I update my shipping address?
If you entered the wrong address while placing your order, message the seller by tapping the paper airplane icon next to the seller's profile pic on the Order Details page. They may be able to contact Customer Support and get a new shipping label. In the future, make sure your shipping address is correct before you tap Confirm + Pay in Checkout.
If you're looking to update your shipping address prior to purchase—you can do so in the Address Book in your Profile Settings. Your addresses are then pre-populated in Checkout with the most recently used as the default.
When will my order ship?
Most sellers ship orders within 1-3 days via USPS Priority Mail, which takes about 5 business days for delivery. If you're concerned about when the seller will ship your order, reach out by tapping the paper airplane icon next to the seller's profile pic on the Order Details page.
How do I track my package?
We'll send a tracking number via email + SMS once the seller begins to prep your order. You can also find tracking info on the Order Details page.
I haven't received my order yet. What do I do now?
Head to the Order Details page and check the status.
If the status says Order Placed or Order Being Prepped—Did you place the order within the last 5 days? The seller may still be preparing your order to ship—most sellers ship within 1-3 days, but be mindful that every seller is different. Message the seller to check the status of your order by tapping the paper airplane icon next to the seller's profile pic on the Order Details page.
If the status says Order in Transit—This may be a USPS issue. If your order has been in transit for over 10 days and the tracking info hasn’t changed in the past 48 hours, reach out to Customer Support by tapping Contact Support at the bottom of the Order Details page.
