Buying

There are three ways to find items on Nuuly Thrift: search, navigation and Discover.

-Search: If you know exactly what you want—a size 30 pair of straight-leg jeans—use the search bar at the top of the homepage. We'll surface products that best match your search criteria.

-Navigation: Have a general idea about what you're after? Use the menu in the upper left corner of the homepage to browse by category within Clothing, Shoes + Accessories.

-Discover: Want to just browse products curated to your preferences? Try the Discover tab in the bottom navigation bar.

Whichever method you choose, you can use the Filter tool to finetune your finds. You can narrow what's displayed by size, price, color, condition and brand. We default to only show you active listings, but if you want to see both active and sold listings, toggle on Show Sold Listings.

Yes! Tap the heart icon in the upper right corner of the item you're crushing on to save it for later. You can find your saved items in your Shop Profile under the Likes tab. Your Likes are public at default, but you can make them private within Edit Profile by toggling off Make My Likes Public.

When you're ready to move from crush to commitment, just tap on the item to view the product details and purchase.

We require a description of the condition of every item listed on Nuuly Thrift. When sellers list an item, they choose whichever of these four categories best fits their product:

-New With Tags (NWT): Never been worn with tags attached or OG packaging.

-Like New: Pre-owned in excellent condition or new without tags.

-Used: Pre-owned in good condition with light wear.

-Well-Worn: Pre-owned in fair condition with obvious wear.

Making your first Nuuly Thrift purchase? We'll walk you through it.

Find the item you'd like to buy and tap Add to Bag. If you're ready to check out immediately, tap the bag icon in the upper right corner of the app.

In your Bag, all items are sorted by their individual sellers. If you're ready to buy from a particular seller, tap Checkout, enter your shipping address and payment info—whether a credit card or Nuuly Cash—and review your order.

Now tap Confirm + Pay and congrats—you've just purchased something new-to-you on Nuuly Thrift!

We accept all major credit cards and Nuuly Cash. We are unable to accept PayPal, Apple Pay or gift cards, including those from Anthropologie, Free People, Urban Outfitters, BHLDN or Terrain. Purchases cannot be split between more than one credit card.

All payments made on Nuuly Thrift are processed directly with Nuuly and our secure third-party financial provider, not individual sellers. That means your financial information is completely protected from checkout to delivery and eventual relisting.

If you have an available Nuuly Cash balance, it will automatically appear as a payment method in Checkout when making your next purchase.

To use your available balance, toggle Nuuly Cash on under the Pay With section in Checkout. If you want to apply only a portion of your Nuuly Cash balance to your purchase, tap Change to enter a custom amount.

If the order total is less than the applied Nuuly Cash balance, perfect—you'll have some left over for future Nuuly Thrift purchases or at other URBN brands. If the order total is greater than the applied Nuuly Cash balance, we'll ask for a credit card to cover the rest.

See our Nuuly Cash FAQs for more info.

Buyers pay a flat shipping fee of $6.99 for every Nuuly Thrift order, including multi-item orders from the same seller. The only additional charge is sales tax where applicable.

To make sure you get the most out of your experience, here are some things to do before you buy:

-Check the seller's star rating on their Shop Profile.

-Closely review an item's photos and read the description and condition before you check out.

-If you need more info about an item, message the seller directly. Within the listing, scroll below the item description and tap Message next to the seller's username and star rating.

You can message a seller below the item listing by tapping Message next to the seller's username and star rating. Type out your question, tap Submit and wait for the seller to respond shortly. All messages can be viewed from the Messages tab in the bottom navigation bar.

Note: Nuuly Thrift is privy to all communications between buyers and sellers, so don't say anything you wouldn't want us to read. Or your grandma. For more info about appropriate messaging conduct, check out our Conduct Guidelines .

Once you've bought that one-of-a-kind dream item, the seller will be notified and begin prepping the item for shipping.

We'll send a tracking number via email + SMS once the seller begins prepping your order and again when they drop it off at the Post Office—that way you can follow it all the way to your doorstep.

Once your order arrives, check that everything is a-ok and tap Accept Order on the Order Details page in My Orders within 3 days. The faster you accept the package, the faster the seller gets paid. If you do not accept within 3 days, we'll assume everything is good and it will be auto-accepted for you.

Everything not a-ok with your order? Check out Order Issues to see if it is an accepted issue. Nuuly Thrift is a final sale platform. So if you're not loving an item, you can always Relist .

Buyers cannot cancel orders once placed, but if your order is still being prepped by the seller, you can try messaging them to request a cancellation. Remember, Nuuly Thrift is a final sale platform and a seller may not be able to cancel your order once placed.

If your order is already in transit, you cannot cancel it—but you can always try relisting once it arrives.

You can message the seller on the Order Details page by tapping the paper airplane icon next to the seller's profile pic or scrolling to the bottom and tapping Message Seller. Type out your question, tap Submit and wait for the seller to respond shortly. All messages are viewable directly from the Messages tab in the bottom navigation bar.

Note: Nuuly Thrift is privy to all communications between buyers and sellers, so don't say anything you wouldn't want us to read. Or your grandma. For more info about appropriate messaging conduct, check out our Conduct Guidelines .

See all of your past purchases, as well as your active orders, by tapping the Orders icon on your Shop Profile. Under the Bought tab, you'll see the most up-to-date status of all your purchases.

Want a breakdown of a particular purchase? Tap an item to see its full Order Details. From here, you can also message the seller or contact Nuuly Thrift for help.

Order acceptance is an additional step in our purchasing process that ensures your order is protected. Here's how it works:

Once a Nuuly Thrift order arrives on your doorstep, check it out, make sure everything is a-ok and tap Accept Order on the Order Details page within 3 days of delivery. The faster you accept the package, the faster the seller gets paid.

If your order wasn't as expected, you have 3 days to report an item or delivery issue for a potential refund. Valid item and delivery issues include: damaged item, item not as described, item not as pictured, wrong item, missing item, damaged package and package not delivered. We are a final sale platform and only valid issues will be accepted for a return and refund. To see a full list of valid item and delivery issues, check out our Conduct Guidelines .

To report an issue, go to the Order Details page and tap Issue With Your Order? under the Accept Order button. Describe the problem and include relevant photos. Our Customer Support team will review the issue within 5 business days and get back to you with the resolution.

If you don't accept your order or report an issue within 3 days of delivery, it will be auto-accepted on your behalf, the seller will be paid out and you can no longer report an issue.

Nuuly Thrift is a final sale platform and our sellers do not accept returns or refunds.

If your order wasn't as expected, you have 3 days to report an item issue for a resolution. Accepted item and delivery issues include: damaged item, item not as described, item not as pictured, wrong item, missing item, damaged package and package not delivered. To see a full list of our accepted item and delivery issues, check out our Conduct Guidelines .

Feeling like you're ready to change things up? You can always relist .

Once you've received and accepted your order, tap Review Seller on the Order Details page. You'll be prompted to give the seller a star rating between 1 and 5 and type a quick note about your buying experience.

Your review should focus on the seller's timeliness and communication throughout the order process, not the item(s) you purchased. Be fair in your assessment and kind with your words. Your review is not public, but the star rating you give will be added to the seller's overall star rating on their Shop Profile.