FAQS
Selling
How Selling Works
Where do the seller bits live on Nuuly Thrift?
Nuuly Thrift makes selling easy and accessible—whether you're listing your first item or a seasoned pro.
-Shop Profile: This is where your username, shop bio, star rating, active and sold listings, and likes live. It also has some additional features—Listing, Orders + Wallet, which get you from "Hey, I want to sell this…" to cha-ching! Access it directly from the bottom navigation bar.
-Listings: This is where you view your sold listings or edit, unpublish, copy, delete or mark your active listings as sold. If you want to list a new item, tap the "+" in the bottom navigation bar and fill in the deets.
-Orders: This is where you can manage your already sold orders and view your own purchases. Tap an order to see its Order Details for an in-depth status update, item info + financial summary
-Wallet: This is where you go for all things $$ as a seller. You can see how much you've earned, transfer those earnings to Nuuly Cash, a debit card or bank account and view your past transfers and Nuuly Cash activity.
How do I list an item on Nuuly Thrift?
Tap the "+" tab in the bottom navigation bar and let's create your first listing!
Follow the prompts to enter the item's division (Women), department (Clothing), category (Dresses) and style (Maxi). This will pre-populate a draft listing that you'll fill in with your item's details:
-Add at least two photos and up to nine. You can edit the selection, order, number and the photos themselves when you tap "Edit Photos" in the bottom left of the primary photo after uploading.
-Give your item a name (<50 characters), description (>3 words) and five optional hashtags, all of which help buyers search for your item.
-Select the brand, size, color and condition that best matches the item.
-Set the original price if known and the listing price of more than $10 and less than $2,500.
To publish your listing, make sure your draft is all set and then tap Publish. Success! You've just listed your first item. If you're not ready to publish your listing, tap Save As Draft instead. You can access all your saved listings within the listing tab in the bottom navigation bar—just tap "+" and view under Drafts.
How do I edit, unpublish or delete a listing?
If you want to edit a draft listing, tap "+" in the bottom navigation bar and select the draft you'd like to edit. To edit a published listing, tap Manage at the bottom, make your edits and select Publish.
If you want to delete a draft listing, you can easily swipe to delete in the listing tab and get on with listing something else.
If you want to unpublish a published listing, tap Manage at the bottom and select Unpublish. You can access all your unpublished listings within the listing tab in the bottom navigation bar—just tap "+" and view under Drafts.
What are the photo requirements for listing?
To ensure you're including the best photos in your listing, here's what we require:
-Listings need at least 2 photos (4-6 works best)
-Use rectangular photos only
-Take pics of the front, back + side of your item, the item label and any stains, rips or obvious damage
-No copyrighted or stock photography
For tips about taking the best photos for your listing, check out Pro Tips for Sellers . For our full list of photo posting policies, see our Conduct Guidelines .
What condition is my item in?
We require a description of the condition of every item listed on Nuuly Thrift. When sellers list an item, they choose whichever of these four categories best fits their product:
-New With Tags (NWT): Never been worn with tags attached or OG packaging.
-Like New: Pre-owned in excellent condition or new without tags.
-Used: Pre-owned in good condition with light wear.
-Well-Worn: Pre-owned in fair condition with obvious wear.
What's the minimum price I can sell something for?
The minimum listing price is $10. (And the maximum is $2,500!)
How much does it cost to sell on Nuuly Thrift?
Nuuly Thrift takes a listing commission of 20% of an item's listing price at the point of sale.
We call that the Nuuly Fee, and you'll see it taken out of your earnings per item sale. You can view that breakdown within your Earnings Activity in Wallet.
Do I need to calculate state sales tax and include it in my item's listing price?
No. Buyers assume the cost of state sales tax.
That means if you list something for $53, the buyer pays $53 plus applicable state sales tax (and a flat fee of $6.99 for USPS Priority Mail).
Once someone purchases my listing, what happens?
Congrats, you've made a sale! Top sellers ship within 2 days, so it's time to prep it, ship it and get paid.
Start by creating the order's shipping label within 7 days of order placement by tapping Create USPS Shipping Label on the Order Details page. You can either generate a convenient QR code for the Post Office to scan or a printable PDF to attach to your package.
Next, pack up the buyer's order and take it to the Post Office, your nearest USPS drop-off location or request a USPS pick-up and get it shipped ASAP. Access the generated QR code by tapping View USPS Shipping Label on the Order Details page.
You can track the order by tapping Track Package on the Order Details page. Once the buyer receives it, they have 3 days to accept the order or its auto-accepted on their behalf. Your earnings will then be available to you in Wallet.
If at any point, you need to message the buyer about their order, tap the paper airplane icon next to the buyer's profile pic in Order Details.
What if I need to cancel an order?
Did you lose the item or sell it somewhere else? Or did the buyer request a cancellation? You can only cancel an order prior to creating its shipping label. Do so by tapping Need to Cancel? under the Create USPS Shipping Label button on the Order Details page.
If you need to cancel but you've already created the order's shipping label, reach out to Customer Support by tapping Contact Support at the bottom of Order Details.
In either event, reach out to the buyer to let them know you need to cancel their order—they'll appreciate the update and you may gain a repeat buyer.
My order was delivered to the buyer, now what?
The buyer has 3 days to accept the order if everything looks good. Once they accept it, you will be paid out and your earnings available to you in Wallet to transfer to Nuuly Cash, a debit card or bank account.
If the buyer does not accept the package within 3 days, it will be auto-accepted and you will be paid out. We give the buyer this window to ensure they can report an issue for serious item or delivery issues—check out Order Issues for more info about what happens if a buyer reports an issue with their order.
Can I offer returns or refunds to buyers?
Nuuly Thrift sellers cannot offer returns or refunds to buyers at this time.
If the buyer receives their order and asks about a return or refund, let them know Nuuly Thrift only offers refunds for serious item and delivery issues. If they'd still like to pursue a refund with us, tell them to report an issue on the Order Details page within 3 days of order delivery by tapping Issue With Your Order? under the Accept Order button.
How can I relist an item if the order is cancelled?
If the order is cancelled, the item's listing will appear as sold on your Shop Profile.
Simply tap the listing image, select Manage and then Copy Listing. A draft listing of the item will appear with details already pre-populated. Just snap some photos and tap Publish to relist the item to your Shop Profile. (Or you can Save As Draft if you're not quite ready to list.)
Want to delete the sold listing from your Shop Profile? Simply tap the old listing image, select Manage and Delete. You've successfully relisted the item!
