FAQs
Buying
What are your accepted payment methods?
We accept all major credit cards and Nuuly Cash. We are unable to accept PayPal, Apple Pay or gift cards, including those from Anthropologie, Free People, Urban Outfitters, BHLDN or Terrain. Purchases cannot be split between more than one credit card.
All payments made on Nuuly Thrift purchases are processed directly with Nuuly and our secure third-party financial provider, not individual sellers. That means your financial transactions, whether payments or payouts, are completely protected from checkout to delivery.
How do I update my payment methods?
You can add, update or delete your payment methods in Checkout when you make your next Nuuly Thrift purchase.
How do I buy something on Nuuly Thrift with Nuuly Cash?
If you have an available Nuuly Cash balance, it will automatically appear as a payment method in Checkout when making your next purchase.
To use your available balance, toggle Nuuly Cash on under the Pay With section in Checkout. If you want to apply only a portion of your Nuuly Cash balance to your purchase, tap Change to enter a custom amount.
If the purchase total is less than the applied Nuuly Cash balance, perfect—you'll have some left over for future Nuuly Thrift purchases or at other URBN brands. If the purchase total is greater than the applied Nuuly Cash balance, we'll ask for a credit card to cover the rest.
See our Nuuly Cash FAQs for more info.
Where do past purchase receipts live?
See all of your past purchases, as well as your active orders, by tapping the Orders icon on your Shop Profile. Under the Bought tab, you'll see the most up-to-date status of all your purchases. Want a breakdown of a particular purchase? Tap an item to see its full Order Details. You can also view Nuuly Cash purchase details within Redemption History under your Nuuly Cash card in Wallet.
