FAQS
Selling
Where do the seller bits live on Nuuly Thrift?
Nuuly Thrift makes selling easy and accessible—whether you're listing your first item or a seasoned pro.
-Shop Profile: This is where your username, shop bio, star rating, active and sold listings, and likes live. It also has some additional features—Listing, Orders + Wallet, which get you from "Hey, I want to sell this…" to cha-ching! Access it directly from the bottom navigation bar.
-Listings: This is where you view your sold listings or edit, unpublish, copy, delete or mark your active listings as sold. If you want to list a new item, tap the "+" in the bottom navigation bar and fill in the deets.
-Orders: This is where you can manage your already sold orders and view your own purchases. Tap an order to see its Order Details for an in-depth status update, item info + financial summary
-Wallet: This is where you go for all things $$ as a seller. You can see how much you've earned, transfer those earnings to Nuuly Cash, a debit card or bank account and view your past transfers and Nuuly Cash activity.
How do I list an item on Nuuly Thrift?
Tap the "+" tab in the bottom navigation bar and let's create your first listing!
Follow the prompts to enter the item's division (Women), department (Clothing), category (Dresses) and style (Maxi). This will pre-populate a draft listing that you'll fill in with your item's details:
-Add at least two photos and up to nine. You can edit the selection, order, number and the photos themselves when you tap "Edit Photos" in the bottom left of the primary photo after uploading.
-Give your item a name (<50 characters), description (>3 words) and five optional hashtags, all of which help buyers search for your item.
-Select the brand, size, color and condition that best matches the item.
-Set the original price if known and the listing price of more than $10 and less than $2,500.
To publish your listing, make sure your draft is all set and then tap Publish. Success! You've just listed your first item. If you're not ready to publish your listing, tap Save As Draft instead. You can access all your saved listings within the listing tab in the bottom navigation bar—just tap "+" and view under Drafts.
How do I edit, unpublish or delete a listing?
If you want to edit a draft listing, tap "+" in the bottom navigation bar and select the draft you'd like to edit. To edit a published listing, tap Manage at the bottom, make your edits and select Publish.
If you want to delete a draft listing, you can easily swipe to delete in the listing tab and get on with listing something else.
If you want to unpublish a published listing, tap Manage at the bottom and select Unpublish. You can access all your unpublished listings within the listing tab in the bottom navigation bar—just tap "+" and view under Drafts.
How does shipping work on Nuuly Thrift?
Shipping on Nuuly Thrift is easy—when a buyer places an order, they pay a flat fee of $6.99 for USPS Priority Mail and all you have to do is pack the order and ship it.
To do so, create the order's prepaid USPS shipping label within 7 days of order placement by tapping Create USPS Shipping Label in Order Details and either generating a convenient QR code for the Post Office to scan OR a printable PDF to attach to your package.
Two important things to remember:
-If the USPS shipping label is not created within 7 days of order placement, the order will be auto-cancelled.
-If you don't use the provided prepaid USPS shipping label, there's no way for us to track the package or get you paid.
With the order packed and label created, take the package to the Post Office, your nearest USPS drop-off location or request a USPS pick-up and get it shipped. USPS Priority Mail typically takes around 5 business days for delivery. We'll notify you via email + SMS once that happens, or you can track the order by tapping Track Package in Order Details.
Can I offer free shipping?
As of right now, Nuuly Thrift sellers can't offer free shipping—shipping is always a flat fee of $6.99 for USPS Priority Mail that buyers pay at the time of sale.
How do I create the shipping label for my order?
You can create an order's prepaid USPS shipping label by tapping Create USPS Shipping Label on the Order Details page and either generating a convenient QR code for the Post Office to scan OR a printable PDF to attach to your package.
How do I get paid on Nuuly Thrift?
We'll break down how you'll get that $$:
Once the order is delivered to the buyer, they have 3 days to accept it or it's auto-accepted on their behalf. Upon acceptance, your earnings will be available in Wallet.
If the buyer reports an issue, then your earnings are put on hold until the issue is resolved. If it's resolved in the buyer's favor, you will not be paid out and the buyer will be refunded upon return of the item. And if it's resolved in your favor, you will be paid out and your earnings available in Wallet within 3 to 5 business days.
If the package was accepted and your earnings still aren't showing up in Wallet, get in touch with Customer Support by tapping Contact Support at the bottom of the Order Details page.
Where do I view my earnings?
You can view your current earnings balance in Wallet—they sit just below the Nuuly Cash card.
You can also view all past Nuuly Thrift earnings by scrolling in Wallet to your Earnings Activity and tapping View All.
How do I transfer my earnings from Wallet to Nuuly Cash, my debit card or bank account?
Let's get you paid out!
Now that you've sold something on Nuuly Thrift, your earnings appear in Wallet. Don't let them sit there—transfer them to Nuuly Cash, your debit card or bank account by tapping Transfer under your available earnings balance.
If you don't want the 10% bonus of Nuuly Cash, tap Add Account to add a debit card or bank account. Here's the breakdown of speed for each transfer method:
-Nuuly Cash: Transfers are nearly instant with no fee.
-Debit Card: You can select Instant or Standard transfer speed. Instant takes roughly 30 minutes, but requires a 1% fee. Standard transfers take about 3 to 5 business days with no fee.
-Bank Account: Transfers take roughly 3 to 5 business days with no fee.
Once you've selected the payout method, transfer speed and the amount you're transferring, tap Next. You'll slide to confirm that the amount is correct—and cha-ching!
Why was my listing taken down?
Per our Conduct Guidelines , we remove listings if they contain:
-Stock photos or copyrighted images of which the rights are not owned by the submitting party
-Nudity
-Derogatory or discriminatory language, profanity, and/or sexually explicit, abusive, or offensive material
-Obscene, sexist, or racist material
If you're concerned about why your listing was removed, reach out to Customer Support through the Contact Us button in your Profile Settings.
I forgot to include a key detail about an item in its listing and someone bought it. What do I do now?
Let the buyer know what you missed via Messages by tapping the airplane icon next to the buyer's profile pic. If the buyer is still interested in receiving the item, great—you're one step closer to a payday.
If the buyer is no longer interested in receiving the item and you have not yet created the order's shipping label, you can cancel the order by tapping Need to Cancel? on the Order Details page. If you've already created the order's shipping label or mailed the order, get in touch with Customer Support by tapping Contact Support at the bottom of the Order Details page.
What if I need to cancel an order?
Did you lose the item or sell it somewhere else? Or did the buyer request a cancellation? You can only cancel an order prior to creating its shipping label. Do so by tapping Need to Cancel? under the Create USPS Shipping Label button on the Order Details page.
If you need to cancel but you've already created the order's shipping label, reach out to Customer Support by tapping Contact Support at the bottom of Order Details.
In either event, reach out to the buyer to let them know you need to cancel their order—they'll appreciate the update and you may gain a repeat buyer.
