Shipping on Nuuly Thrift is easy—when a buyer places an order, they pay a flat fee of $6.99 for USPS Priority Mail and all you have to do is pack the order and ship it.

To do so, create the order's prepaid USPS shipping label within 7 days of order placement by tapping Create USPS Shipping Label in Order Details and either generating a convenient QR code for the Post Office to scan OR a printable PDF to attach to your package.

Two important things to remember:

-If the USPS shipping label is not created within 7 days of order placement, the order will be auto-cancelled.

-If you don't use the provided prepaid USPS shipping label, there's no way for us to track the package or get you paid.

With the order packed and label created, take the package to the Post Office, your nearest USPS drop-off location or request a USPS pick-up and get it shipped. USPS Priority Mail typically takes around 5 business days for delivery. We'll notify you via email + SMS once that happens, or you can track the order by tapping Track Package in Order Details.

As of right now, Nuuly Thrift sellers can't offer free shipping—shipping is always a flat fee of $6.99 for USPS Priority Mail that buyers pay at the time of sale.

You can create an order's prepaid USPS shipping label by tapping Create USPS Shipping Label on the Order Details page and either generating a convenient QR code for the Post Office to scan OR a printable PDF to attach to your package.

Use the USPS Label Broker tool, which allows you to input the QR code's Label ID and 5-digit return address ZIP Code to generate a printable shipping label right away.

If you haven't yet created the order's prepaid USPS shipping label, do so by tapping Create USPS Shipping Label on the Order Details page and either generating a convenient QR code for the Post Office to scan OR a printable PDF to attach to your package.

If you've already created the USPS shipping label but are having trouble viewing it—either as a scannable QR code or printable PDF—reach out to Customer Support by tapping Contact Support at the bottom of the Order Details page.

Try reusing the bags your online orders arrive in. Pro tip: bags from Anthropologie, Free People, Urban Outfitters, BHLDN or Terrain come with a resealable sticky strip that's just perfect for packing Nuuly Thrift orders.

If you don't have a bag to reuse, do the same with a cardboard box. We encourage you to reuse shipping materials wherever possible.

Whether in a bag or box—pack the order, write a small note to the buyer, attach the printed USPS shipping label or have the QR code handy and head to the Post Office.

Buyers pay for USPS Priority Mail, so grab any bag or box at the Post Office that says "Priority Mail", pack your order and mail it!

If you’re confused, ask the postal worker for help choosing materials that work with a Priority Mail shipping label.

QR code labels can take anywhere from five to ten minutes after creation to be scannable. Hang tight and get that label scanned and your order shipped!

If the QR code is still not able to be scanned, contact Customer Support by tapping Contact Support at the bottom of the Order Details page. Don't be tempted to pay for shipping yourself! The buyer already paid for shipping and we won't know if the order is ever delivered—and you might not get paid. Customer Support will email you a scannable label that ensures you don't pay extra and your order will be trackable from shipment to delivery.

Because we ship exclusively with the Post Office, the provided prepaid shipping label won't work at UPS. Using any other carrier's service to ship your package will result in us not being able to track it and you not getting paid.

We recommend trying to get the package back from UPS and resending it via USPS. If you're still having trouble, reach out to Customer Support by tapping Contact Support at the bottom of the Order Details page.

USPS Priority Mail typically takes around 5 business days for delivery. We'll notify you via email + SMS once that happens, or you can track the order by tapping Track Package in Order Details.

If your order has been in transit for over 10 days and the tracking info hasn’t changed in the past 48 hours, either you or the buyer should reach out to Customer Support by tapping Contact Support at the bottom of the Order Details page.

Yes—all orders mailed using the provided prepaid USPS shipping label are tracked on the Order Details page. Simply tap Track Order and get an in-depth look at the order's status with USPS. We'll also send tracking info via email + SMS.

Note: If you don't use the provided prepaid USPS shipping label, there's no way for us to track the package or pay you out.

We'll keep you updated about the order's status on the Order Details page and via email + SMS. Once the order is delivered, we'll notify you that it's nearly payday—after the buyer accepts the package or it's auto-accepted on their behalf, your earnings will be available in Wallet.

Yes! USPS Priority Mail offers free package pick-ups with your regular mail deliveries if your zip code qualifies. Check out usps.com/pickup to learn more.