FAQS
Selling

Wallet
How do I get paid on Nuuly Thrift?
We'll break down how you'll get that $$:
Once the order is delivered to the buyer, they have 3 days to accept it or it's auto-accepted on their behalf. Upon acceptance, your earnings will be available in Wallet.
If the buyer reports an issue, then your earnings are put on hold until the issue is resolved. If it's resolved in the buyer's favor, you will not be paid out and the buyer will be refunded upon return of the item. And if it's resolved in your favor, you will be paid out and your earnings available in Wallet within 3 to 5 business days.
If the package was accepted and your earnings still aren't showing up in Wallet, get in touch with Customer Support by tapping Contact Support at the bottom of the Order Details page.
Where do I view my earnings?
You can view your current earnings balance in Wallet—they sit just below the Nuuly Cash card.
You can also view all past Nuuly Thrift earnings by scrolling in Wallet to your Earnings Activity and tapping View All.
How do I transfer my earnings from Wallet to Nuuly Cash, my debit card or bank account?
Let's get you paid out!
Now that you've sold something on Nuuly Thrift, your earnings appear in Wallet. Don't let them sit there—transfer them to Nuuly Cash, your debit card or bank account by tapping Transfer under your available earnings balance.
If you don't want the 10% bonus of Nuuly Cash, tap Add Account to add a debit card or bank account. Here's the breakdown of speed for each transfer method:
-Nuuly Cash: Transfers are nearly instant with no fee.
-Debit Card: You can select Instant or Standard transfer speed. Instant takes roughly 30 minutes, but requires a 1% fee. Standard transfers take about 3 to 5 business days with no fee.
-Bank Account: Transfers take roughly 3 to 5 business days with no fee.
Once you've selected the payout method, transfer speed and the amount you're transferring, tap Next. You'll slide to confirm that the amount is correct—and cha-ching!
Why do I have a different earnings amount than I remember?
If your earnings amount is not what you were expecting, let's look at what you earn when you sell an item on Nuuly Thrift.
If you listed an item for $30 and a buyer purchased it, your earnings would be $24—that's the $30 listing price minus the Nuuly Fee of $6, or 20% of your listing price.
Check out your Earnings Activity in Wallet if you're looking for an in-depth earnings and transfer breakdown.
What are your accepted payout methods?
You can transfer your Nuuly Thrift earnings to Nuuly Cash for +10%, your debit card or bank account.
Once transferred to your intended payout method, your earnings will no longer appear in Wallet—they will now be available to you on your debit card, bank account or in Nuuly Cash for you to use online or in stores at Nuuly Thrift or Anthropologie, Urban Outfitters, Free People, BHLDN or Terrain.
How can I add or remove payout methods from Wallet?
You can add a new payout method when you're transferring your earnings by tapping Add New, entering your debit card or bank account info and making it your default payout method by tapping + checking.
If you want to remove a payout method, tap Remove and confirm. Note: In order to delete your default payout method, you must first select another payout method as your default and then tap Remove to confirm.
What's Nuuly Cash?
Nuuly Cash is a way to make your earnings on Nuuly Thrift worth 10% more at Nuuly Thrift, Anthropologie, Free People, Urban Outfitters, BHLDN or Terrain—online or in stores.
When you sell an item on Nuuly Thrift, you have two options: transfer that money directly into your bank account or convert it to Nuuly Cash. When you convert it to Nuuly Cash, you increase the value of your dollars by 10% when you spend them back at Nuuly Thrift or Anthropologie, Free People, Urban Outfitters, BHDLN or Terrain—online or in stores. Earned $100 by selling a dress on Nuuly Thrift? That becomes $110 in Nuuly Cash, which you can use to buy something else on Nuuly Thrift and the URBN family of brands.
It's easy to transfer. Just tap Transfer in your Wallet, choose Nuuly Cash and we'll instantly add the extra 10% to your earnings. Redeem it in store or online by tapping View + Scan on your Nuuly Cash card for a scannable QR code or card number to enter at checkout.
Can I transfer my earnings from Nuuly Cash, my debit card or bank account back to my Wallet?
Once you've transferred your earnings from your Wallet to Nuuly Cash, you can't transfer that money back to your Wallet. It's now only available for you to use online or in stores at Nuuly Thrift or Anthropologie, Free People, Urban Outfitters, BHLDN or Terrain.
In the future, make sure you're selecting the appropriate payout method when transferring or add a new one by tapping Add New.
When will my earnings be transferred to Nuuly Cash, my debit card or bank account?
If you're transferring your earnings from Wallet to Nuuly Cash, you should see the funds appear in Nuuly Cash immediately.
If you're transferring your earnings from Wallet to your debit card, you have two transfer options—Instant or Standard. Instant takes roughly 30 minutes, but requires a 1% fee. Standard transfers take about 3 to 5 business days with no fee.
If you're transferring your earnings from Wallet to your bank account, your earnings will automatically default to standard—your funds should be available in your bank account within 3 to 5 business days.
Why are you asking for tax info when I'm trying to pay myself out?
Once you've earned $600 or more, we are required under federal and state regulations to report your gross sales to the Internal Revenue Service and various state tax authorities.
So before you can transfer your earnings from your Wallet to Nuuly Cash, a debit card or bank account, we need some more personal info—your legal first and last name, street address, social security number/tax ID. (Don't worry, this info is secure!) With it, we'll generate and mail you a Form 1099-K once tax season rolls around for assistance in filing your annual income tax return. We recommend you engage with your tax advisor to determine how to use the information reported on Form 1099-K.
Once you've successfully entered that info, you can transfer your earnings and make that $$!
Why are you sending me a 1099?
Per federal and state regulations, once you've earned $600 or more on Nuuly Thrift we are required to report your gross sales to the Internal Revenue Service and various state tax authorities.
We'll let you know when you've reached the $600 threshold and on behalf of the U.S. and state governments, ask for some personal info—your legal first and last name, street address, social security number/tax ID. (Don't worry, this info is secure!) With it, we'll also generate and mail you a Form 1099-K once tax season rolls around for assistance in filing your annual income tax return. We recommend you engage with your tax advisor to determine how to use the information reported on Form 1099-K.