How Nuuly Extends the Life of Rental Clothes

When your Nuuly returns to our distribution center, each item is inspected by a team of professionals. We understand that accidents happen, so we never charge a damage fee—instead, we let our repairs team take the lead.

Last year, our team of 84 dedicated technicians replaced approx. 50,000 missing buttons, 40,000 hook-and-eye closures + too many rips to count using careful hand-sewing techniques.

Our team of laundry experts kept almost 1.2 million garments in circulation this year through state-of-the-art stain removal methods. We use PERC- and TCE-free solutions throughout the dry cleaning process and utilize wet washing detergents that are gentler on the environment than standard household cleaners. Our wet-washing methods also save 0.69 gallons of water/lb of laundry when compared to a standard, top-load home machine.

Sometimes, garments have a little too much fun while rented out and can’t be repaired. Rather than sending them to an early retirement, we collab with designers to upcycle them into one-of-a-kind styles under the Re_Nuuly label. Last year, Re_Nuuly turned 5,800 retired styles into something brand new through collaborations with Carleen, Tricia Fix, Zero Waste Daniel + more.