You can technically keep your six items as long as you like, but in order to unlock and fill your next month's Nuuly—and to get the most value out of the program—two things need to happen. Your subscription billing date needs to have passed and all unpurchased items need to be received and processed by our returns team in our distribution center. Don't worry, we'll notify you when we receive the items back and when it's time to Nuuly.
When you're ready to return them, zip everything back into your Nuuly bag, attach the prepaid return label to the outside and drop it off at UPS.
If you want to keep any items for good, just head to My Nuuly to purchase them so we know they're not making the return trip.
If you need help finding your subscription billing date, see the Returning Your Nuuly section in our
Help Center
.
Should I wash or dry clean anything before I send it back?
Skip the laundry and dry cleaning. Seriously. Wine stains, party fouls, paw prints, artistic kids with markers—let us handle it at our state-of-the-art professional cleaning and repair facility. We're experts in the chemistry of cleaning and sanitizing clothing while preserving the integrity of the fabric for the next renter.
Can I share a Closet List?
Yes! You’ll see a share button by your List's name (looks like a little box with an arrow). If you’re on your phone, tap that to send your List directly to friends. If you’re on your computer, copy the link to share far + wide!
What's Check My Return? And how do I do it?
Out with the old and in with the Nu! Now you can get more time with your Nuuly than ever by using Check My Return–a new feature that allows you to unlock your next Nuuly within minutes of dropping your return off at UPS.
Here’s how it works: drop your Nuuly off at UPS and ask for a receipt to be sure your return is scanned. Wait about 5 minutes, tap Check My Return in My Nuuly and presto! You're ready to Nuuly all over again.
What is The Cluub or #cluubnuuly?
The Cluub is our influencer advocacy program. Cluub members promote Nuuly on Instagram or TikTok + earn rewards. Interested?
Apply to join here.
Is Nuuly currently running a promo?
Check out our
Current Promotions
page for the latest offers and their Ts+Cs. (Promo sneak peek: new subscribers get $15 off their first 2 months with code RENT1515.)
Does Nuuly offer a student discount?
Yes! We want to make it easy for students to rent for everything on their busy schedules. Nuuly offers a discount of $10 off our $98 monthly subscription price for students who verify their enrollment via our partner, SheerID. Please note, you’ll need to verify your student status every 12 months to continue receive the discount. Learn more about eligibility + verification from
SheerID
.
I’m not sure how much $ to put on a Nuuly gift card—help!
We offer denominations ranging from $25 to $1500. Nuulyers can use it toward anything they want—their subscription fee ($98/mo), bonus items ($20 each) or buying something they love from their rental.
