Adjusting our subscription price is essential to keep Nuuly Nuulying the way our subscribers know + love. Since our launch in 2019, the costs of bringing our subscribers best-of-the-best brands, styles + service have increased. To continue delivering the full Nuuly experience, we're changing our subscription price.
What is the monthly subscription price changing to?
The monthly subscription price will increase from $88 for 6 items to $98 for 6 items on April 26, 2023 for new subscribers, and on August 1, 2023—or following the July 2023 billing cycle—for current subscribers.
When is the price changing for current subscribers?
The price change for current subscribers will go into effect August 1, 2023, or following the July 2023 billing cycle. The new monthly subscription price of $98 for 6 items will reflect on the August billing date—sooner, if the subscriber unlocks early.
IF YOUR BILLING DATE IS
Unlocked early on July 25th
When is the price changing for paused subscribers?
The price change for paused subscribers will go into effect August 1, 2023 or following the July 2023 billing cycle. The new price of $98 for 6 items will reflect the month after the subscriber unpauses.
IF YOUR NUULY IS UNPAUSED
When is the price changing for new subscribers + cancelled subscribers who resubscribe?
The monthly subscription price will increase from $88 for 6 items to $98 for 6 items on April 26, 2023 for new subscribers. This includes cancelled subscribers who resubscribe. The price change for current subscribers will go into effect on August 1, 2023.
IF YOU SUBSCRIBE OR RESUBSCRIBE
Before April 26th
After your July billing cycle
What is a Goody gift subscription?
Goody is a third-party gifting platform that makes sending and receiving gifts super easy. They’re our trusted partner in facilitating the gift subscription experience, so you’re finally—finally!— able to give and receive the gift of Nuuly.
How do I create a List?
It’s easy to create a List whenever inspiration strikes. If you haven’t made a List yet, you’ll see the * very exciting * message at the top of your Closet letting you know that Lists are here! Just tap Create List to get started.
After that, you can tap Create List in the top right corner of your Closet anytime to create more. You can also create a list by using the hanger icon when you’re adding an item to your Closet.
How + where do you ship items?
All Nuuly orders ship via UPS on business days (Monday through Friday). Once your order is placed, you can expect up to two business days for processing and up to three business days for delivery. Orders are shipped, except for certain oversized items, in a recycled, reusable Nuuly garment bag. We are not currently able to ship outside of the United States or to PO Boxes or APO/FPO addresses.
Should I wash or dry clean anything before I send it back?
Skip the laundry and dry cleaning. Seriously. Wine stains, party fouls, paw prints, artistic kids with markers—let us handle it at our state-of-the-art professional cleaning and repair facility. We're experts in the chemistry of cleaning and sanitizing clothing while preserving the integrity of the fabric for the next renter.
When do I need to return my Nuuly by?
You can technically keep your six items as long as you like, but in order to unlock and fill your next month's Nuuly—and to get the most value out of the program—two things need to happen. Your subscription billing date needs to have passed and all unpurchased items need to be received and processed by our returns team in our distribution center. Don't worry, we'll notify you when we receive the items back and when it's time to Nuuly.
When you're ready to return them, just zip them back into the Nuuly bag, slip the prepaid return label into its outside pocket and drop it off at UPS.
If you want to keep any items for good, just head to My Nuuly to purchase them so we know they're not making the return trip.
If you need help finding your subscription billing date, contact Customer Support.
What is my closet + how does it work?
Your closet is a place where you can save any items you have your eye on. It's full of great ideas (yours) about what to add to your future Nuulies. Adding an item to your closet does not put inventory on hold for you, so there is a chance that it may be out of stock when it's time to fill your next Nuuly. We recommend adding lots of items to your closet—that way you'll always have lots of options.
Can I fill a Nuuly before subscribing?
For a short time, we experimented with a feature that let the Nuuly-curious fill a Nuuly before subscribing, but ultimately decided we could better serve our customers by doing things the way we used to. You must subscribe to fill a Nuuly, but you can Closet items just by creating an account!
What is The Cluub or #cluubnuuly?
The Cluub is our influencer advocacy program. Cluub members promote Nuuly on Instagram or TikTok + earn rewards. Interested?
Apply to join here.
How does the $20 off welcome code work?
Subscriptions must be created and completed before 12/30/2024 at 11:59 pm PT to be eligible to receive $20 off the first month's $98 recurring subscription fee, excluding tax. Code will be applied automatically by clicking the link within the email. Offer is open to new subscribers only. This offer cannot be retroactively applied to any existing subscriptions. Employees are excluded from this promotion. Offer expires 12/30/2024 at 11:59 pm PT and is subject to termination without notice.