You can technically keep your six items as long as you like, but in order to unlock and fill your next month's Nuuly—and to get the most value out of the program—two things need to happen. Your subscription billing date needs to have passed and all unpurchased items need to be received and processed by our returns team in our distribution center. Don't worry, we'll notify you when we receive the items back and when it's time to Nuuly.
When you're ready to return them, zip everything back into your Nuuly bag, attach the prepaid return label to the outside and drop it off at UPS.
If you want to keep any items for good, just head to My Nuuly to purchase them so we know they're not making the return trip.
If you need help finding your subscription billing date, see the Returning Your Nuuly section in our
Help Center
.
Should I wash or dry clean anything before I send it back?
Skip the laundry and dry cleaning. Seriously. Wine stains, party fouls, paw prints, artistic kids with markers—let us handle it at our state-of-the-art professional cleaning and repair facility. We're experts in the chemistry of cleaning and sanitizing clothing while preserving the integrity of the fabric for the next renter.
Why is the monthly subscription price changing + what is it changing to?
Adjusting our subscription price is essential to keep Nuuly Nuulying the way our subscribers know + love. Since our launch in 2019, the costs of bringing our subscribers best-of-the-best brands, styles + service have increased. To continue delivering the full Nuuly experience, we're changing our subscription price.
The monthly subscription price will increase from $88 for 6 items to $98 for 6 items on April 26, 2023 for new subscribers, and on August 1, 2023—or following the July 2023 billing cycle—for current subscribers.
When is the price changing for subscribers?
The price change for current subscribers + paused subscribers will go into effect August 1, 2023, or following the July 2023 billing cycle.
For current subscribers, the new price of $98 for 6 items will reflect on the August billing date—sooner, if the subscriber unlocks early.
For paused subscribers, the new price will reflect the month after the subscriber unpauses.
Cancelled users will pay the new price of $98 should they decide to resubscribe.
For example:
IF YOUR BILLING DATE IS
YOU'LL PAY
STARTING
July 1st
$98/month
August 1st
July 18th
$98/month
August 18th
Unlocked early on July 25th
$98/month
July 25th
What's Check My Return? And how do I do it?
Out with the old and in with the Nu! Now you can get more time with your Nuuly than ever by using Check My Return–a new feature that allows you to unlock your next Nuuly within minutes of dropping your return off at UPS.
Here’s how it works: drop your Nuuly off at UPS and ask for a receipt to be sure your return is scanned. Wait about 5 minutes, tap Check My Return in My Nuuly and presto! You're ready to Nuuly all over again.
What is The Cluub or #cluubnuuly?
The Cluub is our influencer advocacy program. Cluub members promote Nuuly on Instagram or TikTok + earn rewards. Interested?
Apply to join here.
What is a Goody gift subscription?
Goody is a third-party gifting platform that makes sending and receiving gifts super easy. They’re our trusted partner in facilitating the gift subscription experience, so you’re finally—finally!— able to give and receive the gift of Nuuly.
Learn more
