How Nuuly Works

Skip the laundry and dry cleaning. Seriously. Wine stains, party fouls, paw prints, artistic kids with markers—let us handle it at our state-of-the-art professional cleaning and repair facility. We're experts in the chemistry of cleaning and sanitizing clothing while preserving the integrity of the fabric for the next renter.

You can technically keep your six items as long as you like, but in order to unlock and fill your next month's Nuuly—and to get the most value out of the program—two things need to happen. Your subscription billing date needs to have passed and all unpurchased items need to be received and processed by our returns team in our distribution center. Don't worry, we'll notify you when we receive the items back and when it's time to Nuuly.

When you're ready to return them, just zip them back into the Nuuly bag, slip the prepaid return label into its outside pocket and drop it off at UPS.

If you want to keep any items for good, just head to My Nuuly to purchase them so we know they're not making the return trip.

If you need help finding your subscription billing date, contact Customer Support.

Your closet is a place where you can save any items you have your eye on. It's full of great ideas (yours) about what to add to your future Nuulies. Adding an item to your closet does not put inventory on hold for you, so there is a chance that it may be out of stock when it's time to fill your next Nuuly. We recommend adding lots of items to your closet—that way you'll always have lots of options.