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FAQs
Order Issues
I need to make a change to my Nuuly order.
We're unable to make any changes once your Nuuly is confirmed.
I received a damaged item.
I received a different item, color or size than I ordered.
Why did I receive a different item than I ordered?
I never received my Nuuly delivery.
Nothing fits. What do I do now?
How can I manage my email settings and notifications?
Help! I’m having trouble logging in.
Can I buy a Gift Card?
How do I redeem my promo code?
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