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Nuuly x Goody Gift Subscriptions
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What is a Goody gift subscription?

Goody is a third-party gifting platform that makes sending and receiving gifts super easy. They’re our trusted partner in facilitating the gift subscription experience, so you’re finally—finally!—able to give and receive the gift of Nuuly.

Is Goody legit?
I don’t have a Nuuly account. How do I get started?
I already Nuuly. How do I apply the gift to my existing account?
Why do I have to enter my credit card information even though I have a gift subscription?
Closet List FAQs
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What’s in my Closet?

Oooh fashion! Your Closet stores all your inspiration for future Nuulies. You can get organized by creating Lists within your Closet. Just tap the hanger to save ideas to your Closet and sort them into Lists.

What’s a List?
How do I create a List?
How do I add an item to a List? Does it have to be in my Closet first?
How many items can I add to a list?
How It Works
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What is Nuuly?

Nuuly is a subscription clothing rental service. For $98 a month, you can rent any six items you choose from 150+ brands, including selections from our own Anthropologie, Free People and Urban Outfitters family. We've curated 1000s of styles for you to layer into your life from party dresses and work looks to premium denim and one-of-a-kind vintage finds.

How much is a Nuuly subscription? What's included?
How do I Nuuly for the first time?
Can I buy or keep an item if I love it?
What is my closet + how does it work?
Subscription + Billing
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How much is a subscription? What's included?

A Nuuly subscription costs $98 per month, plus tax where applicable, and includes your choice of any six items to rent; free, fast shipping and returns; the opportunity to buy what you love at a discount—plus, we do all the laundry and dry cleaning. There are no late fees, no damage fees and you can pause or cancel your subscription at any time.

If you need more flexibility, we also offer the option to add up to four bonus items—additional rentals—to any Nuuly for $20 each.

We currently offer one plan, but we’d love to hear what other subscription offerings you’d like to see.

When will I be charged for my subscription?
Can I change my subscription billing date?
Are there any additional fees or hidden charges?
What are your accepted payment methods?
Purchasing + Bonus Items
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What if I fall in love with an item? Can I buy it?

You can! If you want to keep any items that you currently have at home, just log in to your Nuuly Account to purchase them so we know they're not making the return trip. Falling in love is the best and we wish you all the happiness in the world.

How do I buy it?
Can I purchase an item *after* I have returned it?
Do you offer price adjustments or matching?
Can I pay for my item with a different credit card than the one I have on file for my subscription?
Shipping + Returns
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How + where do you ship items?

All Nuuly orders ship via UPS on business days (Monday through Friday). Once your order is placed, you can expect up to two business days for processing, and up to three business days for delivery. Orders are shipped, except for certain oversized items, in a recycled, reusable Nuuly bag. We are not currently able to ship outside of the United States or to PO Boxes or APO/FPO addresses.

Do you ship internationally, to PO Boxes or APO/FPO addresses?
How do I update my shipping address?
How do I track my Nuuly delivery or return?
How much does shipping cost?
Cleaning + Repairs
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How do you clean the clothes?

The professionals at our state-of-the-art professional cleaning and repair facility are experts in the chemistry of cleaning and sanitizing clothing while preserving the integrity of the fabric for the next renter. We use both wet and dry cleaning methods and our dry cleaning solvent is 100% PERC-free. We also clean each Nuuly bag between rentals.

Can I wash or dry clean my Nuuly items?
Can I hem, lengthen, tailor or otherwise alter any subscription items?
Um, I damaged an item at home. Are there damage fees?
What if I receive a damaged item in my Nuuly?
Pausing + Cancelling
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How do I pause my subscription?

Pausing is easy: it's free and we'll save your profile, the favorites in your closet, and you'll keep any referral rewards you've earned. You can pause your subscription for 1, 2 or 3 months and you can extend it on a month-to-month basis.

To pause your subscription when you don't have a Nuuly at home: Select Pause Subscription within the Subscription section of My Account, choose a pause length of 1, 2 or 3 months and that's it, you're done.

To pause your subscription when you still have a Nuuly at home: Send back any unpurchased items before your billing date. Then select Pause Subscription within the Subscription section of My Account and choose a pause length of 1, 2 or 3 months. Your pause won't take effect until UPS scans your return. To get your return scanned on the spot, return your Nuuly to UPS and ask for a receipt. You can check if your Nuuly was scanned and confirm your pause ASAP by tapping Check My Return in My Nuuly .

Once your pause is over, your subscription will resume on your billing date. If you unpause early, your billing date will move to the day you unpause and your payment method on file will immediately be charged. (but don't worry, we'll let you know all of that when it happens).

Can I extend my pause beyond three months?
I'm already paused. Why don't I see an option to extend my pause?
How do I cancel my subscription?
Why am I still being billed even though I paused or cancelled?
Refer Friends
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How do I refer friends to Nuuly?

You can refer friends in a few different ways:

Grab your referral link in My Account: Go to the Referrals + Rewards section of My Account for easy referring with your personal QR code and referral link.

Wave your Nuuly Card to friends in app: Show your new Nuuly referral card to friends and family on-the-go. Simply tap Refer Friends at the top of My Account in the Nuuly app to pull up the card with your personal QR code for friends to scan (and earn!).

To get the lowdown on all things related to referring friends, visit the Refer Friends program page and copy + paste your personal referral link. You can find How It Works, FAQs and Terms + Conditions there. Invite as many friends as you like and they’ll each get $30 off a month’s subscription when they subscribe using your referral link. Only first-time subscribers are eligible. For each friend who subscribes, you’ll also get $10 off a month’s subscription, for a total of 12 rewards per year. Eligible employees receive bonus items in lieu of $$ off, up to 12 per year. Read our Terms + Conditions for full details.

I just referred a friend to Nuuly! What do I do next?
When will my friend get their promo code?
Can I use more than one subscription discount at one time?
I referred friends who created accounts, but I’m not seeing any referral rewards under my Rewards. Where are they?
Check My Return
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What's Check My Return? And how do I do it?

Out with the old and in with the Nu! Now you can get more time with your Nuuly than ever by using Check My Return–a new feature that allows you to unlock your next Nuuly within minutes of dropping your return off at UPS.

Here’s how it works: drop your Nuuly off at UPS and ask for a receipt to be sure your return is scanned. Wait about 5 minutes, tap Check My Return in My Nuuly and presto! You're ready to Nuuly all over again.

I returned my Nuuly to UPS. Why isn’t it unlocked yet?
Will my Nuuly still unlock automatically if I don’t use Check My Return?
I didn’t get a receipt. Can I still use Check My Return?
I dropped off my return at a UPS Access Point. Why is nothing showing up when I use Check My Return?
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