How It WorksExplore
loading animation



Shipping + Returns

How + where do you ship items?

All Nuuly orders ship via UPS on business days (Monday through Friday). Once your order is placed, you can expect up to two business days for processing, and up to three business days for delivery. Orders are shipped, except for certain oversized items, in a recycled, reusable Nuuly bag. We are not currently able to ship outside of the United States or to PO Boxes or APO/FPO addresses.

Do you ship internationally, to PO Boxes or APO/FPO addresses?
How do I update my shipping address?
How do I track my Nuuly delivery or return?
How much does shipping cost?
How long does delivery take?
Do you offer overnight shipping?
How do I return my Nuuly?
When should I return my Nuuly?
What happens if I return my Nuuly early?
What happens if I return my Nuuly late?
I lost my return shipping label.
Help! I forgot to send an item back in my return.
I think I returned a non-Nuuly item back to you. What should I do?
What if I’ve misplaced something I’ve rented?
Can I return items to a URBN store?
What if my items don't fit in the Nuuly bag?
All FAQs
Get Support
Close Intercom