HELP
FAQs
Reviews + Photos
How do I review items?
Once you have received your Nuuly, you can write a review at any time to tell the rest of the community how it looks, feels and fits. You can review items from the My Nuuly homebase. Just click the "Review" link below each product image.
How long does it take for reviews to publish?
Our team moderates every review according to our guidelines. You can expect to see your review published to the item's product page within 5 business days.
Will I receive confirmation of an approved or rejected review?
Our team will always let you know if for any reason your review cannot be posted to our product pages. If everything's fine, you won't hear from us, it will just publish.
Review tips + guidelines
Good reviews are like good friends: they're the first ones you turn to for advice, they're always there for you and they will definitely tell you in the nicest way possible that your pants are way too tight and you should order a size up. Leaving a review with this kind of honest feedback helps out everyone in the Nuuly community and has been astrologically proven to increase good vibes. When you write yours, consider what you would be helpful to you:
- Sizing, fit and styling are key to helping other customers make informed decisions about their next Nuuly.
- If an item was perfect, tell us why.
- If it wasn't what you expected, tell us what didn't work.
- Do you think it might fit better or look different on another body type?
- Where did you wear it and with what?
- Please only review items that you have rented from Nuuly. While we offer many different designers, our selection may be unique to us.
If an item arrived in less than satisfactory condition, get in touch and our Customer Support team will reach out to you right away with a solution. We reserve the right to reject any review regarding an issue that our team can help you with.
Photo guidelines for reviews
Definitely include photos! They're super helpful to others decide if they want to rent an item. When you take and upload yours, consider what you would like to see in a garment photo:
- Be sure you’re wearing (and we can see!) the item you are reviewing in the photo.
- Full body, head-to-toe is key. That way we can see your exact body shape and admire your styling.
- Far-off, crowded, or blurry photos take away from the full outfit. 1-2 people in a photo is best.
- Person(s) depicted in photos must be at least 18 years of age or have permission from a parent or legal guardian.
- Close-up shots of items that are damaged will not be approved. If you received a damaged item, reach out to Customer Support.
- Please don't upload copyrighted images that you don't actually own the rights to, excessively altered or Photoshopped images, or photos of Nuuly products whose appearance have been dramatically altered—that means torn, shredded or excessively wrinkled.
Why wasn't my review approved?
If an item arrived in less than satisfactory condition, get in touch and our Customer Support team will reach out to you right away with a solution. We reserve the right to reject any review regarding an issue that our team can help you with. Reviews mentioning price (whether comparison or price paid) will not be approved.
Any reviews, photos, or comments containing inappropriate material will not be approved. This may consist of, but is not limited to:
- URLs or links of any kind
- Derogatory or discriminatory language, profanity, and/or sexually explicit, abusive, or offensive material
- Infringement upon copyrights or trademarks
- Any negative or disparaging comments about other customers
- Person(s) depicted in photos must be at least 18 years of age or have permission from a parent or legal guardian.
- Close-up shots of items that are damaged will not be approved. If you received a damaged item, be sure to reach out to Customer Support.
Inappropriate material will not be approved. This may consist of (but is not limited to):
- Nudity
- Obscene, sexist, or racist material
- Drug use, drug paraphernalia, smoking or tobacco use, excessive drunken behavior, or weaponry of any kind
- Blatant promotions, proselytizing, or campaigning
- Copyrighted images of which the rights are not owned by the submitting party
- Excessively altered or Photoshopped images
- Photos of Nuuly products whose appearance have been dramatically altered—that means torn, shredded or excessively wrinkled
All FAQs
Get Support
