The need-to-knows, the good-to-knows and the oh-I-didn't-knows
Support + FAQs
Here are our most Frequently Asked Qs
Are you taking special precautions against COVID-19/Coronavirus?
We take the process of caring for the clothing we rent to you extremely seriously.
In light of the news coverage around COVID-19, we want to make sure you're aware of the precautions we take to make sure our products are always clean, free of germs and safe for the next consumer to use.
Since Day 1, we have had strict processes in place for cleaning, sanitizing and handling the clothing you rent from us. During both the receiving and packing processes, our employees are protected with gloves and our distribution center is fully stocked with hand sanitizing stations.
To eliminate dirt and bacteria from garments, we use both wet and dry cleaning methods, in addition to a 250-degree steam tunnel. All Nuuly bags are also cleaned and sanitized between uses.
Your safety and the safety of our team is always our top priority. We are continuing to monitor briefings from the CDC and the WHO and will update our practices as recommended. For updates on how URBN is responding to COVID-19, please visit urbn.com/covid19.