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Support + FAQs

Learn how Nuuly works.
How It Works

It's a noun, it's a verb, it's a home base. Get to know your Nuuly
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View your account.
Nuuly Status

Track your Nuuly, check your billing date or find your rental history
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Get in touch with us.
Get in Touch

Suggestions? Questions? Just want to say hey?
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Find the Answers ASAP

Here are our most Frequently Asked Qs

How + where do you ship items?

We ship via UPS 2-day delivery on business days (Monday through Friday), for all orders. Shipping and returns are included in your subscription plan. Orders are shipped, except for certain oversized items, in a recycled, reusable Nuuly bag. We are not currently able to ship outside of the United States or to PO Boxes or APO/FPO addresses.

Should I wash or dry clean anything before I send it back?
When do I need to return my Nuuly by?
What is my closet + how does it work?
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