loading animation
loading animation

Support + FAQs

Learn how Nuuly works.
How It Works

It's a noun, it's a verb, it's a home base. Get to know your Nuuly
Learn More

View your account.
Nuuly Status

Track your Nuuly, check your billing date or find your rental history
View Account

Get in touch with us.
Get in Touch

Suggestions? Questions? Just want to say hey?
Contact Us

Find the Answers ASAP

Here are our most Frequently Asked Qs

What special precautions are you taking against COVID-19/Coronavirus?
We take the wellbeing of our employees and the process of caring for the clothing we rent to you extremely seriously. We want you to be aware of the procedures we are adhering to in order to protect our employees and to ensure our products are always clean and safe for the next consumer to use.

Since Day 1, we have had strict processes in place for cleaning, sanitizing and handling the clothing you rent from us. We have instituted social distancing policies, shifted to a staggered break schedule, implemented workplace sanitization procedures, fully stocked our distribution center with hand sanitizing stations and required all employees to wear masks. During both the receiving and packing processes, our employees are protected with gloves.

To eliminate dirt and bacteria from garments, we use both wet and dry cleaning methods, in addition to a 250-degree steam tunnel. All Nuuly bags are also cleaned and sanitized between uses.

Your safety and the safety of our team is always our top priority. We are continuing to monitor briefings from the CDC and the WHO and will update our practices as recommended. For updates on how URBN is responding to COVID-19, please visit urbn.com/covid19.
How + where do you ship items?
Should I wash or dry clean anything before I send it back?
When do I need to return my Nuuly by?
What is my closet + how does it work?
Close Intercom