What special precautions are you taking against COVID-19/Coronavirus?
We take the wellbeing of our employees and the process of caring for the clothing we rent to you extremely seriously. We want you to be aware of the procedures we are adhering to in order to protect our employees and to ensure our products are always clean and safe for the next consumer to use.
Since Day 1, we have had strict processes in place for cleaning, sanitizing and handling the clothing you rent from us. We have instituted social distancing policies, shifted to a staggered break schedule, implemented workplace sanitization procedures, fully stocked our distribution center with hand sanitizing stations and required all employees to wear masks. During both the receiving and packing processes, our employees are protected with gloves.
To eliminate dirt and bacteria from garments, we use both wet and dry cleaning methods, in addition to a 250-degree steam tunnel. All Nuuly bags are also cleaned and sanitized between uses.
Your safety and the safety of our team is always our top priority. We are continuing to monitor briefings from the CDC and the WHO and will update our practices as recommended. For updates on how URBN is responding to COVID-19, please visit urbn.com/covid19.
How do you clean the clothes?
The professionals at our state-of-the-art professional cleaning and repair facility are experts in the chemistry of cleaning and sanitizing clothing while preserving the integrity of the fabric for the next renter. We use both wet and dry cleaning methods and our dry cleaning solvent is 100% PERC-free. We also clean each Nuuly bag between rentals.
Can I wash or dry clean my Nuuly items?
Skip the laundry and dry cleaning—we'll handle everything at our state-of-the-art professional cleaning and repair facility. We're experts in the chemistry of cleaning and sanitizing clothing while preserving the integrity of the fabric for the next renter.
Can I hem, lengthen, tailor or otherwise alter any subscription items?
We ask that you—or your tailor—not alter, cut or sew your Nuuly rental items.
Um, I damaged an item at home. Are there damage fees?
Nope. No damage or repair fees, we'll take care of it all at our cleaning center. All you need to do is send back your damaged item with the rest of your Nuuly return.
What if I receive a damaged item in my Nuuly?
Please let us know of any issues within 48 hours of receiving your Nuuly so we can help.