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My Account: Subscription + Billing

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FAQs

My Account: Subscription + Billing

How many subscription plans do you offer?

We're keeping things simple to start: we have one subscription plan that allows you to rent six items for $88 a month and includes free 2-day shipping and returns, professional cleaning and no damage or late fees. We offer a service with an unlike-anywhere-else assortment that gives you thousands of options for exploring your style. Depending on what items you choose, you can wear up to $800 worth of items with each Nuuly.

We’d love to hear what other subscription offerings you’d like to see and we’ll do our best to make it happen.

How does the monthly subscription charge work?

Your credit card will be charged $88, plus sales tax where applicable, on the day and time of your initial subscription. This is a recurring monthly subscription charge. For example, if you subscribed on the 15th of the month, your card will automatically be charged on the 15th of every month going forward. Your billing date is the day we process your payment each month. You're eligible for your next Nuuly on your subscription billing date, we just need all unpurchased items back to unlock it. Don't worry, we'll notify you along the way so you're never in the dark.

When will I be charged for my monthly subscription?

When you subscribe, the last step will be confirming your credit card information so we can charge you for your subscription. That moment (down to the second!) will be your subscription billing date. This is a recurring monthly subscription charge. For example, if you subscribed on the 15th of the month, your card will automatically be charged on the 15th of every month going forward. Your subscription billing date is the day we process your payment each month. You're eligible for your next Nuuly on your subscription billing date, we just need all unpurchased items back to unlock it. Don't worry, we'll notify you along the way so you're never in the dark.

Can I change my subscription billing date?

We're not able to change or move your billing date. You can pause at any time if you need to, it's easy and there's no fee. Reach out to our Customer Support team for more information!

Why do you want my cell phone number?

Using a verified phone number for log-in helps us to ensure the only person able to log into your account is you. Your security and safety are extremely important to us, so we’ve created a unique log-in for our customers. Plus, no passwords to remember!

What are your accepted payment methods?

We currently accept all major credit cards. We are unable to accept PayPal, ApplePay, prepaid cards, or gift cards at this time. Purchases cannot be split between payment methods.

How do I update my credit card?

You are able to save one credit card within your account at a time. If you need to update it, head to the Billing section of your Account, click on "Edit" next to the current credit card and enter your new credit card. Our system will then confirm and save it within your account.

How do I update my address?

You are able to save one shipping address within your account at a time. If you need to update it, head to the Profile section of your Account, click on "Edit" next to the Shipping Address section and enter your new Shipping Address. Our system will then confirm and save it within your account. Note: we are not currently able to ship outside of the United States or to PO Boxes or APO/FPO addresses.

How do I see past receipts/invoices?

To see all of your past receipts from your purchases and subscriptions, head over to the Billing section of your Account. Next to each line item, you will be able to view the receipt associated with it.

How do I pause my subscription?

Need a break? You can pause your subscription for up to three months at a time and resubscribe any time you like in the Subscription section of My Account. It's easy, there's no fee and we'll save your profile, the favorites in your closet, and you'll keep any bonus items you've earned. Once your pause is over, your subscription will resume on your billing date. If you end your pause early, your billing date will change to a different date (but don't worry, we'll let you know all of that when it happens).

This is important: in order for a subscription to be fully paused, we must have received and processed all unpurchased items within our distribution center before your next billing date. If your unpurchased items are not returned before your next billing date, your account will not be paused, you'll be charged and your subscription will continue.

How do I cancel my subscription?

If you're not sure you're ready to make things permanent, you may want to try pausing instead. It's easy, there's no fee and we'll save your profile, the favorites in your closet, and you'll keep any bonus items you've earned. When you cancel, we remove your bonus items forever. If cancelling is the right move for you, you can do this in the Subscription section of My Account.

This is important: in order for a subscription to be fully cancelled, we must have received and processed all unpurchased items within our distribution center before your next billing date. If your unpurchased items are not returned before your next billing date, your account will not be cancelled, you'll be charged and your subscription will continue.

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