The need-to-knows, the good-to-knows and the oh-I-didn't-knows
My Account: Subscription + Billing
How much is a Nuuly subscription? What's included?
A Nuuly subscription costs $88 per month, plus tax where applicable, and includes your choice of any six items to rent, free UPS 2-day shipping and returns, the opportunity to buy what you love at a discount, plus we do all the laundry and dry cleaning. There are * no * late fees, no damage fees and you can pause or cancel your subscription at any time.
If you need more flexibility, we also offer the option to add up to two bonus items—additional rentals—to any Nuuly for $18 each.
We currently offer one plan, but we’d love to hear what other subscription offerings you’d like to see.
When will I be charged for my subscription?
Your card on file will be charged $88, plus sales tax where applicable, on the day and time of your initial subscription. This is a recurring monthly subscription charge. For example, if you subscribed on the 15th of the month, your card will automatically be charged on the 15th of every month going forward. Your billing date is the day we process your payment each month.
Can I change my subscription billing date?
We're not able to change or move your billing date once you've subscribed. But you can choose to Unlock Early or you can pause your Nuuly whenever you need more flexibility.
Reach out to our Customer Support team for more information.
Are there any additional fees or hidden charges?
There are no additional late, damage or shipping fees—it's all included. The only additional amount you'll be charged, unless you choose to purchase items, is sales tax where applicable.
What are your accepted payment methods?
We currently accept all major credit cards. We are unable to accept PayPal, ApplePay, prepaid cards, or gift cards at this time. Purchases cannot be split between payment methods.
How do I update my credit card?
You are able to save one credit card within your account at a time. If you need to update it, head to the Billing section in My Account, select "Edit" next to the current credit card and enter your new credit card information. Our system will then confirm and save it within your account.
How do I update my shipping address?
You are able to save one shipping address within your account at a time. If you need to update it, head to the Profile section of My Account, select on "Edit" next to the Shipping Address section and enter your new Shipping Address. Our system will then confirm and save it within your account.
Please note: we are not currently able to ship outside of the United States, to PO Boxes or to APO/FPO addresses.
How do I see past receipts/invoices?
To see all of your past receipts from your purchases and subscriptions, head over to the Billing section of your Account. Next to each line item, you will be able to view the receipt associated with it.
Can I pause my subscription?
Yes! It's easy, free and we'll save your profile, your closet, and any referral rewards you've earned. You can pause your subscription for 1, 2 or 3 months and you can extend it on a month-to-month basis.
To pause your subscription when you don't have a Nuuly at home:
Select Pause Subscription within the Subscription section of My Account, choose a pause length of 1, 2 or 3 months and that's it, you're done.
To pause your subscription when you still have a Nuuly at home: Send back any unpurchased items at least 5 days before your billing date. Then select Pause Subscription within the Subscription section of My Account and choose a pause length of 1, 2 or 3 months. Your pause won't take effect until we've received and processed your items—if that doesn't happen before your next billing date, you'll be charged your $88 subscription fee as normal and your subscription will continue.
Once your pause is over, your subscription will resume on your billing date. If you unpause early, your billing date will move to the day you unpause and your payment method on file will immediately be charged. (but don't worry, we'll let you know all of that when it happens).
How do I cancel my subscription?
If you're not sure you're ready to make things permanent, you may want to try pausing instead. It's easy, there's no fee and we'll save your profile, the favorites in your closet, and you'll keep any bonus items you've earned. When you cancel, we remove your bonus items forever. If cancelling is the right move for you, you can do this in the Subscription section of My Account.
This is important: in order for a subscription to be fully cancelled, we must have received and processed all unpurchased items within our distribution center before your next billing date. If your unpurchased items are not returned before your next billing date, your account will not be cancelled, you'll be charged and your subscription will continue.
Why do you want my cell phone number?
Using a verified phone number for log-in helps us to ensure the only person able to log into your account is you. Your security and safety are very important to us, so we’ve created a unique log-in for our customers. Plus, no passwords to remember.