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FAQs

Pausing + Cancelling

How do I pause my subscription?

Pausing is easy: it's free and we'll save your profile, the favorites in your closet, and you'll keep any referral rewards you've earned. You can pause your subscription for 1, 2 or 3 months and you can extend it on a month-to-month basis.

To pause your subscription when you don't have a Nuuly at home: Select Pause Subscription within the Subscription section of My Account, choose a pause length of 1, 2 or 3 months and that's it, you're done.

To pause your subscription when you still have a Nuuly at home: Send back any unpurchased items at least 2-3 business days before your billing date. Then select Pause Subscription within the Subscription section of My Account and choose a pause length of 1, 2 or 3 months. Your pause won't take effect until UPS scans your return—if that doesn't happen before your next billing date, you'll be charged your $88 subscription fee as normal and your subscription will continue.

Once your pause is over, your subscription will resume on your billing date. If you unpause early, your billing date will move to the day you unpause and your payment method on file will immediately be charged. (but don't worry, we'll let you know all of that when it happens).

Can I extend my pause beyond three months?
I'm already paused. Why don't I see an option to extend my pause?
How do I cancel my subscription?
Why am I still being billed even though I paused or cancelled?
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