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FAQs

Pausing + Cancelling

How do I pause my subscription?
Need a break? You can pause your subscription for up to three months at a time and resubscribe any time you like in the Subscription section of My Account. It's easy, there's no fee and we'll save your profile, the favorites in your closet, and you'll keep any bonus items you've earned. Once your pause is over, your subscription will resume on your billing date. If you end your pause early, your billing date will change to a different date (but don't worry, we'll let you know all of that when it happens).

This is important: in order for a subscription to be fully paused, we must have received and processed all unpurchased items within our distribution center before your next billing date. If your unpurchased items are not returned before your next billing date, your account will not be paused, you'll be charged and your subscription will continue.

How do I cancel my subscription?
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