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FAQs

Shipping + Returns

How + where do you ship items?
We ship via UPS 2-day delivery on business days (Monday through Friday), for all orders. Shipping and returns are included in your subscription plan. Orders are shipped, except for certain oversized items, in a recycled, reusable Nuuly bag. We are not currently able to ship outside of the United States or to PO Boxes or APO/FPO addresses.
Do you ship internationally, to PO Boxes or APO/FPO addresses?
How do I track my Nuuly delivery or return?
How much does shipping cost?
How long does delivery take?
Do you offer overnight shipping?
How do I return my Nuuly?
When should I return my Nuuly?
What happens if I return my Nuuly early?
What happens if I return my Nuuly late?
I lost my return shipping label.
Help! I forgot to send an item back in my return.
I think I returned a non-Nuuly item back to you. What should I do?
What if I’ve misplaced something I’ve rented?
Can I return items to a store?
What if my items don't fit in the Nuuly bag?
Can I return an item I already purchased?
go to contact us page.
Contact Us
check order status here.
Order Status
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